The videos in the e-learning are not playing or are buffering.
If you are experiencing issues with videos not playing or buffering in the e-learning, check the following points to resolve the issue: Follow these steps to resolve common video issues. If you continue to experience problems, please contact our support team for further assistance.
You are logged in, but you cannot join the e-learning.
If you are logged in but cannot access the e-learning, check the following points: By following these steps, you can often gain access to the e-learning. If the issue persists, contact the organization offering the e-learning for further assistance.
Having trouble logging in?
We understand that this can be frustrating. Follow the steps below to resolve the issue: Follow these steps to regain access to your account. If you need further assistance, please contact our support team for help.
You are not registered
Are you receiving the message “You are not registered” when logging in? This can have several causes. Check the following points to determine what might be going wrong: We recommend reviewing these points before taking further steps.
Tips for a smooth webinar experience
We want you to be able to participate in a broadcast without any problems. Below are some tips to ensure everything goes smoothly: We hope these tips help make your experience as pleasant as possible. If you still have questions or experience problems, please do not hesitate to contact our support department. Have fun during […]