What is Webinary Connect?
Webinary Connect is a versatile tool designed to improve interaction and engagement during online sessions. Whether you’re organizing a webinar, a live presentation or a virtual meeting, Webinary Connect provides the necessary features to make your session run smoothly and effectively. Key features of Webinary Connect: Webinary Connect is designed to make your online sessions […]
The videos in the e-learning are not playing or are buffering.
If you are experiencing issues with videos not playing or buffering in the e-learning, check the following points to resolve the issue: Follow these steps to resolve common video issues. If you continue to experience problems, please contact our support team for further assistance.
You are logged in, but you cannot join the e-learning.
If you are logged in but cannot access the e-learning, check the following points: By following these steps, you can often gain access to the e-learning. If the issue persists, contact the organization offering the e-learning for further assistance.
Having trouble logging in?
We understand that this can be frustrating. Follow the steps below to resolve the issue: Follow these steps to regain access to your account. If you need further assistance, please contact our support team for help.
The broadcast takes place via Webex
Will the broadcast be broadcast via Webex, or have you been invited as a speaker to participate on the virtual stage? Make sure you have Webex installed and that it is up to date to ensure a hassle-free experience. For technical support using Webex, please visit the official support page: Webex Support.
The broadcast via Microsoft Teams
Is the broadcast being streamed via Microsoft Teams, or have you been invited as a speaker to join the virtual stage? Ensure that Microsoft Teams is installed and up-to-date for a seamless experience. For technical support with using Microsoft Teams, please visit the official support page: Microsoft Teams Support.
The broadcast via Zoom
Is the broadcast being hosted via Zoom, or have you been invited as a speaker to participate on the virtual stage? In either case, you can use the Zoom software. Ensure you are using the correct version of Zoom and that it is up to date. If you need technical support with using Zoom, you […]
Supported browsers for the broadcast
To follow the broadcast without issues, we recommend using one of the following modern browsers: Please note that older browsers, such as Internet Explorer, are not actively supported and may cause issues with playing the broadcast. By using a supported, up-to-date browser, you can prevent technical issues during the broadcast. If you still encounter any […]
Recommended technical specifications for the broadcast
To ensure a smooth viewing experience, we recommend the following technical specifications: With these specifications, you can follow the broadcast optimally without technical interruptions. If you still encounter any difficulties, please feel free to contact our support department for further assistance.
Can’t ask questions or answer polls
Are you having trouble asking questions or answering polls and seeing a grey box instead of the module? Try the following steps to resolve this: With these steps, you can use the question and poll module correctly. If you still encounter any difficulties, please feel free to contact our support department for further assistance.