The signal is bad, stutters or buffers a lot
When the broadcast signal is pixelated, stutters, or buffers frequently, it may be caused by a slow or unstable internet connection. Follow the tips below to resolve this issue: With these steps, you can resolve most connection issues and improve the quality of the broadcast. If you still encounter any difficulties, please feel free to […]
The login or registration screen is frozen.
Are you experiencing issues with logging in or registering, and is the screen freezing? Try the following steps to resolve this: These steps can often resolve the issue of a frozen login or registration screen. If you still encounter any difficulties, please feel free to contact our support department for further assistance.
I Hear an Echo
An echo can occur if the broadcast is opened several times. Check if the broadcast is running in multiple windows or tabs of your browser and close the tabs or windows you are not using. If you have another program open such as Zoom in addition to the broadcast, make sure to mute the application […]
I don’t see a picture or hear no sound
If you experience technical problems before or during the broadcast, for example with the sound or connection, please follow these steps: If you still encounter any difficulties, please feel free to contact our support department for further assistance.
You are not registered
Are you receiving the message “You are not registered” when logging in? This can have several causes. Check the following points to determine what might be going wrong: We recommend reviewing these points before taking further steps.
Tips for a smooth webinar experience
We want you to be able to participate in a broadcast without any problems. Below are some tips to ensure everything goes smoothly: We hope these tips help make your experience as pleasant as possible. If you still have questions or experience problems, please do not hesitate to contact our support department. Have fun during […]