If you are experiencing issues with videos not playing or buffering in the e-learning, check the following points to resolve the issue:
- Ensure a stable internet connection
A stable internet connection is crucial for smooth video playback. Preferably, use a wired connection for the best performance. Check if other devices or programs on your network are consuming too much bandwidth, such as streaming or large downloads. - Use Google Chrome
For the best experience, we recommend using Google Chrome. This browser has been optimally tested for our e-learning videos and offers the best compatibility. - Update your web browser
Make sure your web browser is up to date. Outdated versions of browsers can cause issues with video playback. Update your browser to the latest version to ensure everything works properly. - Check your VPN settings
If you are using a VPN, it may affect the streaming quality. Disable your VPN and reload the page to see if the videos play better.
Follow these steps to resolve common video issues. If you continue to experience problems, please contact our support team for further assistance.