The broadcast takes place via Webex
Will the broadcast be broadcast via Webex, or have you been invited as a speaker to participate on the virtual stage? Make sure you have Webex installed and that it is up to date to ensure a hassle-free experience. For technical support using Webex, please visit the official support page: Webex Support.
The broadcast via Microsoft Teams
Is the broadcast being streamed via Microsoft Teams, or have you been invited as a speaker to join the virtual stage? Ensure that Microsoft Teams is installed and up-to-date for a seamless experience. For technical support with using Microsoft Teams, please visit the official support page: Microsoft Teams Support.
The broadcast via Zoom
Is the broadcast being hosted via Zoom, or have you been invited as a speaker to participate on the virtual stage? In either case, you can use the Zoom software. Ensure you are using the correct version of Zoom and that it is up to date. If you need technical support with using Zoom, you […]
Supported browsers for the broadcast
To follow the broadcast without issues, we recommend using one of the following modern browsers: Please note that older browsers, such as Internet Explorer, are not actively supported and may cause issues with playing the broadcast. By using a supported, up-to-date browser, you can prevent technical issues during the broadcast. If you still encounter any […]
Recommended technical specifications for the broadcast
To ensure a smooth viewing experience, we recommend the following technical specifications: With these specifications, you can follow the broadcast optimally without technical interruptions. If you still encounter any difficulties, please feel free to contact our support department for further assistance.
Can’t ask questions or answer polls
Are you having trouble asking questions or answering polls and seeing a grey box instead of the module? Try the following steps to resolve this: With these steps, you can use the question and poll module correctly. If you still encounter any difficulties, please feel free to contact our support department for further assistance.
The signal is bad, stutters or buffers a lot
When the broadcast signal is pixelated, stutters, or buffers frequently, it may be caused by a slow or unstable internet connection. Follow the tips below to resolve this issue: With these steps, you can resolve most connection issues and improve the quality of the broadcast. If you still encounter any difficulties, please feel free to […]
The login or registration screen is frozen.
Are you experiencing issues with logging in or registering, and is the screen freezing? Try the following steps to resolve this: These steps can often resolve the issue of a frozen login or registration screen. If you still encounter any difficulties, please feel free to contact our support department for further assistance.
I Hear an Echo
An echo can occur if the broadcast is opened several times. Check if the broadcast is running in multiple windows or tabs of your browser and close the tabs or windows you are not using. If you have another program open such as Zoom in addition to the broadcast, make sure to mute the application […]
I don’t see a picture or hear no sound
If you experience technical problems before or during the broadcast, for example with the sound or connection, please follow these steps: If you still encounter any difficulties, please feel free to contact our support department for further assistance.