When the broadcast signal is pixelated, stutters, or buffers frequently, it may be caused by a slow or unstable internet connection. Follow the tips below to resolve this issue:
- Ensure sufficient bandwidth
Check if other devices on your network are not consuming too much bandwidth, such as by streaming videos or large downloads. For a stable connection, it is recommended to use a fast Wi-Fi connection or, if possible, a wired internet connection. - Check your internet speed
You can easily check the speed of your internet connection by performing an online speed test (such as through Speedtest.net). For a smooth broadcast, you need a minimum download speed of 5 Mbps. - Consider lowering the video quality
If the connection remains unstable, you may want to consider reducing the video quality of the broadcast. This can often be done through the video player’s settings and may reduce buffering.
With these steps, you can resolve most connection issues and improve the quality of the broadcast. If you still encounter any difficulties, please feel free to contact our support department for further assistance.