Webinary Events

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Need help?

Do you encounter a problem before or during the webinar or broadcast? We would be happy to resolve it as quickly as possible!
That is why we have listed all our tips for the Webinary platform on this page for your convenience.

All subjects

Tips for a smooth webinar experience

We want you to be able to participate in a broadcast without any...

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The broadcast takes place via Webex

Will the broadcast be broadcast via Webex, or have you been invited as...

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I Hear an Echo

An echo can occur if the broadcast is opened several times. Check if...

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I don’t see a picture or hear no sound

If you experience technical problems before or during the broadcast, for example with...

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Can’t ask questions or answer polls

Are you having trouble asking questions or answering polls and seeing a grey...

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The login or registration screen is frozen.

Are you experiencing issues with logging in or registering, and is the screen...

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The broadcast via Zoom

Is the broadcast being hosted via Zoom, or have you been invited as...

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The broadcast via Microsoft Teams

Is the broadcast being streamed via Microsoft Teams, or have you been invited...

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Supported browsers for the broadcast

To follow the broadcast without issues, we recommend using one of the following...

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Recommended technical specifications for the broadcast

To ensure a smooth viewing experience, we recommend the following technical specifications: With...

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The signal is bad, stutters or buffers a lot

When the broadcast signal is pixelated, stutters, or buffers frequently, it may be...

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You are not registered

Are you receiving the message “You are not registered” when logging in? This...

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Would you rather get in touch with the team as soon as possible?